Passengers outraged: Wizz Air charged their account without warning

More and more passengers complain about Wizz Air’s latest decision. The Hungarian low-cost airline charged many of its passengers’ Wizz Air accounts without notifying the holders in advance. Therefore, a lot of Wizz account holders lost their credits changeable for flights or money.

No warning beforehand

Zsolt Varga wrote in an article on napi.hu that the account holders had received a short message before the charge: funds expired. However, in contrast to previous cases, the company did not send a warning about the expiration. Therefore, the passengers did not have a chance to spend their money.

Mr Varga asked the airline why its practice had changed and where passengers could turn for legal remedy and compensation. He received an official reply only weeks and multiple notices later.

Wizz Air said that the problem was very complex. Therefore, it needed a long time to review every detail.

Shorter expiration dates

The company decided at the beginning of 2022 that they would shorten the expiration date of some credits changeable for fights or money. Wizz Air states that they sent a warning about that decision to the account holders concerned. However, it might have happened that some email accounts filtered the notifications as spam. Unfortunately, technical issues occurred as well, and some credits vanished from their accounts. However, they have already corrected that mistake, the company highlighted. Complaints can be submitted on their official webpage under the Wizz Account.